A Smooth, Stress-Free Hospital Journey
Patient Welfare Services bring together a wide range of supportive functions that help care run smoothly, so that every patient has a smooth and stress-free hospital journey.
Every part of these services is designed to save time, simplify the care process and ensure a well-coordinated experience — from the patient’s first step into the hospital until they return home.
From Arrival to Discharge
Gate Entry & Registration
Teams welcome patients on arrival and guide them through the first steps.
Outpatient Management
Keeps a steady flow in the clinics.
Appointment Capacity Management
Works to reduce waiting times.
Admission Workup & Admission
For inpatients, handles all the necessary clearances, investigations and bed allocation.
Discharge
Patients receive a clear summary and follow-up instructions.
Grievance Management
Patient feedback is a priority, and concerns are addressed promptly. Patient Feedback form →
Documentation & File Management
Keeps inpatients’ medical records accurate and easily accessible.
Patient Routing & Handoffs
Smooth transfers from one department to the next.
Staff Training
Regular training keeps service standards high.
Sevadal Volunteers
Volunteers offer patients additional assistance. Sevadal – Volunteer →
Patient Correspondence
Keeps patients informed with reminders and updates.
Virtual Help Desk
The Help Desk is the first point of contact for patient services. Patients can call +91 80 4710 4600 to book appointments, seek clarifications, or upload previous medical reports through a secure link.
The Help Desk is run by a dedicated team of volunteers who give their time from off-site, as their availability allows. Because they speak with patients in their own language, queries are answered with comfort and clarity. Clear communication, quick responses and accurate scheduling help to reduce waiting times. Help Desk & Telemedicine →
Specialist Care, Close to Home
Remote post-operative follow-up consultations in Cardiology and Neurosurgery, through nodal centres in Bhubaneswar, Odisha and Barrackpore, West Bengal — so that patients can receive medical advice without travelling to the hospital.
How It Works
- The patient books an appointment at the nodal centre and arrives on the scheduled day.
- A local physician screens and examines the patient, and the findings are recorded in the centre’s software.
- A specialist at SSSIHMS consults by secure video conference; the advice is documented and synced to the hospital information system.
- The patient receives a printed summary of the consultation before leaving the centre.
Why It Matters
- Avoids long-distance travel to the hospital
- Reduces patients’ anxiety and stress
- Lets concerns be addressed locally
- Saves significant travel-related expenses
- Speeds up access to follow-up care
Every Service Here Is Free of Charge
No payment, no insurance, no financial barrier — care is given to all with equal love, regardless of caste, creed, religion or means.