Telemedicine & Tele-Consultations
For patients who are unable to travel, SSSIHMS offers telemedicine and tele-consultation services so that medical guidance and second opinions can be obtained remotely.
Our help desk team supports patients and families in navigating consultations, follow-ups and the admission process — all free of charge.
The Help Desk Story
The Help Desk was initiated in May 2020, in response to the Covid pandemic, to make communication easier for patients — using cloud telephony to expand the base of volunteers who could respond to patient queries. In June 2021, an advance gate-entry appointment system was added, staggering patient arrivals between 7 am and 10 am to reduce waiting and crowding.
Today the desk handles around 800 calls a day and creates about 300 gate-entry appointments daily. Some 150 trained volunteers — largely alumni of SSSIHL — participate every week in dedicated time slots, answering in multiple languages. The service runs on Exotel cloud telephony integrated with Health4All, free and open-source software.
Help Desk Services
Every Service Here Is Free of Charge
No payment, no insurance, no financial barrier — care is given to all with equal love, regardless of caste, creed, religion or means.
The Help Desk in Detail
Key Benefits for Patients
- Reducing waiting time at the gate.
- Reduced cost of stay in Bengaluru, as patients can plan their travel and arrival based on the confirmed gate entry appointments.
Volunteers and Quality
- The initiative is supported by Alumni of SSSIHL and implemented in coordination with the Hospital Team.
- All volunteers are put through a formal training process before attending calls.
- Quality of calls is also reviewed by listening to calls by a volunteer team, as all calls are recorded.